Posted June 15th, 2010 by sharkdancer
Global Service Robotics Market
Service robots can be used to provide domestic aid for the elderly and disabled; serving various functions ranging from cleaning to entertainment. The high cost of labor in developed countries and the increasing need for assisted living has led to the development of the service robotics market. The saturation of industrial robotics industry also lends significant growth potential to this nascent market. ( http://www.bharatbook.com/detail.asp?id=135403&rt=Global-Service-Robotics-Market.html )
As service robots are in greater proximity to humans, the technology involves more safety concerns over human-machine interaction. However, developments in the manufacture of intelligent and safer robots are expected to soon address the issues of safety, manipulation, and sensing. Thus, leading robotics companies have begun preparing for the day when every home will have a robot. The stakeholders of the market will be benefited by key opportunities identified and analyzed in the report. Also, the key players, their developments and strategies have been analyzed and explained in the report.
Market estimates and forecasts
The report provides in-depth market estimates and forecast for the following global service robotics market:
Service Robotics by functions: Professional service Robots, Personal service robots, Field robots, Inspection and Maintenance robots, Construction and Demolition robots, Logistic system robots, Medical robots, Defense, Security and Surveillance robots, underwater robots, Domestic robots, Entertainment robots, Handicap assistance robots and Home Security and Surveillance robots.
Key questions answered
• Which are the high-growth segments/cash cows and how is the market segmented in terms of market directed specialty chemicals?
• What are market estimates and forecasts; which markets are doing well and which are not?
• Where are the gaps and opportunities; what is driving the market?
• Which are the key playing fields? Which are the winning edge imperatives?
• How is the competitive outlook; who are the main players in each of the segments; what are the key selling products; what are their strategic directives, operational strengths and product pipelines? Who is doing what?
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Posted June 12th, 2010 by sharkdancer
Service robots can be used to provide domestic aid for the elderly and disabled; serving various functions ranging from cleaning to entertainment. The high cost of labor in developed countries and the increasing need for assisted living has led to the development of the service robotics market. The saturation of industrial robotics industry also lends significant growth potential to this nascent market.
As service robots are in greater proximity to humans, the technology involves more safety concerns over human-machine interaction. However, developments in the manufacture of intelligent and safer robots are expected to soon address the issues of safety, manipulation, and sensing. Thus, leading robotics companies have begun preparing for the day when every home will have a robot.
The stakeholders of the market will be benefited by key opportunities identified and analyzed in the report. Also, the key players, their developments and strategies have been analyzed and explained in the report.
Market estimates and forecasts
The report provides in-depth market estimates and forecast for the following global service robotics market:
Service Robotics by functions: Professional service Robots, Personal service robots, Field robots, Inspection and Maintenance robots, Construction and Demolition robots, Logistic system robots, Medical robots, Defense, Security and Surveillance robots, underwater robots, Domestic robots, Entertainment robots, Handicap assistance robots and Home Security and Surveillance robots.
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• We provide 10% customization. Normally it is seen that clients do not find specific market intelligence that they are looking for. Our customization will ensure that you necessarily get the market intelligence you are looking for and we get a loyal customer.
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Key questions answered
• Which are the high-growth segments/cash cows and how is the market segmented in terms of market directed specialty chemicals?
• What are market estimates and forecasts; which markets are doing well and which are not?
• Where are the gaps and opportunities; what is driving the market?
• Which are the key playing fields? Which are the winning edge imperatives?
• How is the competitive outlook; who are the main players in each of the segments; what are the key selling products; what are their strategic directives, operational strengths and product pipelines? Who is doing what?
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Posted June 11th, 2010 by sharkdancer
In part I of this article, we examined the effects of management ignoring customer service to focus on “sexier” parts of the business, and introduced a couple of the negative things that can happen as a result. Let’s continue on:
VOICE MAIL HELL
This is my pet peeve and the pet peeve of many other people as well. I’m a tech guy, and love the application of leading edge technologies to reduce labor costs. But enough, already! A number of otherwise good companies have taken automated voice mail attendants way too far. They make you feel like a mouse in a 6 square mile maze. Companies need to remember that when you pick up the phone to call, it’s with the intention to TALK TO SOMEBODY. Using technology to quickly route people to the correct department, or answer simple inquires like directions to the company, is an efficient use of technology for both the company and customer. But making it extremely hard to get through to ANYONE, even after wading through seemingly endless nested menus—is just ridiculous. The only purpose it serves is too alienate your customers and prospects. This is truly the definition of “penny wise, pound foolish”.
UNTRAINED OR UNDER-QUALIFIED CUSTOMER AND TECHNICAL SUPPORT REPS
After waiting in voice mail hell, you think it can’t get any worse. But wait. After the one half hour wait, your call is now answered by someone so green, so incompetent or so rude that frustration turns to rage. You are asked to enter your account number on the phone pad. Then the rep answers, and again requests the exact same information. You haven’t reached the right department, of course, so you are transferred to another department, where the rep asks you, yet again, for the exact same information. After this rep finally fills in his or her form (not answering ANY questions until it’s complete), you ask them about your situation, that cries out for an exception to normal company policy. The rep robotically and coldly repeats the company policy—which you already knew. Think someone will want to do business with this company again? Customer and technical support is CRITICAL in the long run. It’s one of the true long term differentiators in the market. Spend a little more to hire and retain good people, train them well, and empower them to actually take care of real world customer issues. It will pay back many times in the future.
UNFRIENDLY HOURS OF OPERATION
I’m on the West Coast of the US, so this happens all the time. Try to call customer support in the early afternoon, but the office closes at 5P Eastern Standard Time. This is a particularly important issue for those of you serving consumer markets—many people can’t easily call support lines from work, without putting their employment in jeopardy. In this day of inexpensive, fast communications technology and worldwide commerce, there is no excuse for inconvenient business hours for the markets that you serve.
PREDATORY SUPPORT COSTS
This is something that has continually degraded for customers over time. It used to be that technology companies supported their products for free. The economics of competition has, in the long run, made this go the way of the dinosaurs. Many times, this is with good reason. A well-priced maintenance contract, from a B2B software company which provides an 800 number, unlimited supported, and all major and minor updates, can be a really good value. If it is priced at the industry standard 18-20% of product cost, and enables the vender to provide excellent support—that’s great. But what if the support is lousy and it’s priced at 30% of the cost of the product annually? Or how about a consumer software company that is charging $100/hour, without even the benefit of a free 30 day startup window, to troubleshoot their buggy and non-intuitive product? Give me a break! If you want to stand out in today’s market, try providing an intuitive, bug free product, coupled with free or reasonable support (there won’t be many support calls needed if you do this!). People will beat a path toward your door—and tell every friend they have. This won’t show up in the Controller’s cost control report—but the benefits to your company’s top line will be enormous.
So these are some of the low tech ways to screw up a high tech business. Software and Tech CEOs, keep your eye on the customer service ball. Otherwise, a savvy and opportunistic competitor, with lesser product technology, may take advantage and steal a piece of your market share.
Posted June 1st, 2010 by sharkdancer
Let’s face it. In today’s times, saving money is priority. To save money, we switch to lower cost television and phone plans. We cut back on power usage, use less water and even replace old appliances to save maybe a couple hundred dollars a year, but what can we do to really cut cost at home? Perhaps we should look outdoors.
Lets do some quick math. If you pay a lawn service $40 per week for 5 months out of the year, that’s $800 each year. In four years you’ve paid $3,200 to your lawn service company. If your lawn is medium sized, you would pay as much as $75 to $125 a week. That’s costing you $7,500 in just 3 years making it easy to see why considering a lawn service alternative might be a bright idea.
But who’s got time to push or ride a lawn mower every weekend? Wouldn’t you rather spend the time doing other things? That’s where technology steps in. About eight years ago, robotic lawn mowers quietly eased their way into the household market. Today, hundreds of thousands of lawns worldwide and here in the US are being maintained by home robotic lawn mowers.
A robotic lawn mower may be one of the smartest investment purchases you can make in order to save money. This is especially so if you have a quarter acre lawn or larger. Dollar for dollar, a robotic lawn mower will not only save you time, but will cost considerably less than a lawn service or owning and maintaining riding lawn mower.
But with prices ranging from $1,299 to $4,200, robotic lawn mowers tend to scare some people away; that is, until they do the math. If you add the cost you pay a lawn service on a year-to-year basis, a robotic lawn mower can pay for itself with the first 2 to 3 years of ownership. Since some robotic lawn mowers can have a life expectancy of 8 to 10 years, you’ll be in the green years before you can expect to repair a broken old robotic lawn mower.